| Location | Stock |
|---|---|
| Epsom (Maloneys) Branch |
Order from Supplier
|
| Fulham Branch |
Order from Supplier
|
| High Wycombe Branch |
Order from Supplier
|
| Kingston Branch |
Order from Supplier
|
| Stockwell Branch |
Order from Supplier
|
| Watford Branch |
Order from Supplier
|
| Wandsworth Branch |
Order from Supplier
|
- Browse our catalogue.
- Select a branch
- Wait for confirmation
- We'll get your order ready
- What to do when you come to the store?
- How long you've got to collect your order?
- Need to make a change to your collection order?
- Need more help?
Check our range of products and add to the cart the items you need.
Simply select the branch you would like to collect from and place your order online. Our real time stock availability checker should advise if the stock you require is readily available at your chosen branch and if not you can always check stock at another branch close by if you need the goods straight away.
If the stock is available at another branch, we can transfer it to your chosen within 24-48h.
Once you have placed your order online, you will receive an email with your order number along with details and instructions on what to do next. Please do not go to your chosen branch until you receive the confirmation email advising that your order is ready for collection.
Please note we don't hold stock for all our online catalogue in stores, so please check the stock availability for each branch on the product pages.
Our expert team will pick and collate your goods together in the designated branch collection areas to ensure there is no delay when you arrive in branch
In Stock:Items currently in stock at your selected branch are available to collect the same day of placing your order, until the store closes. If you place your order after the store has closed, you’ll be able to collect it when the store next opens. Use our Store Locator to check for opening times.
Distribution centre:
When the item you want is not available at your chosen branch, but is in stock in another branch, you can order it and collect it within 48h. We’ll send the item to your selected branch, ready for you to collect the 24-48h.
Please check the opening hours of your chosen branch before coming. You can find all the details at our store locator page.
When you arrive at the branch, please provide the order number along with your photo ID and someone from our team will check your details and look after your order.
We allow you 14 days to collect your items once your order is ready for collection. If the order hasn’t been collected by then, we will cancel your order and make the stock available.
If you need more time to collect your order, please contact your local branch to see if they can extend your collection time.
For credit account customers we operate a 3 strike policy for failed collections before the service is removed from your account, this is due to the time and cost involved in picking and unpicking orders. For cash customers, the payment will be refunded back to your card used for payment.
No changes can be made to Click & Collect orders once placed. You can either create a new additional order online if you have forgotten to add something to your original order or you can purchase the item(s) separately in store.
For any questions regarding a click & collect order please check our FAQ section or get it touch with your local branch for help.
Returning An Unwanted Item
Please note unwanted non-faulty items should be unused and in a saleable condition and with their original packaging, please make sure that you return all component parts. The return will need to be brought back to the original Tucker French store you purchased from. By following the steps below, we can ensure a smooth transaction can take place and your refund issued.- Unwanted items can’t be returned after 30 days of the collection of the goods.
- If you are returning an unwanted item it must not be damaged, installed or marked.
How to return the item?
- Contact us via email to inform us you would like to return an item.
- Take your unwanted, unused item to the Tucker French branch where you originally purchased from in its original packaging.
- Bring your invoice or order reference number with you.
- Our staff will check the item and confirm it was purchased within the last 30 days.
- A refund can then be issued against the original method of payment if these conditions are met.
Returning A Faulty or Damaged Item
Please note the products we sell come with Manufacturers' warranty. Please keep in mind the following points when returning a faulty unit.- Do not begin the returns process until you have informed us of any faulty items.
- Please don't send the item back to us until we confirm what is the best procedure for your order based on the product and the issue you have. Please note if you don't follow the returning process we will charge a restoking fee at our discretion.
- Some brands don't accept returns if the faulty or damaged is developed after the product is installed and used. Instead, they will send an engineer to check the unit and fix the fault. Please contact us before returning an item back to us so we can guide you through this process.
- Most of the brands we work with recommend buyers to contact them directly if the product purchased is faulty or becomes defective.
- If your item is installed and becomes faulty, please contact
our customer service team before uninstalling the unit.
